99win Privacy Policy – Your Personal Data Protection

1 Introduction

Welcome to the Privacy Policy page 99win. We understand that your trust in us depends greatly on how we handle the personal information you share with us. That is why we are committed to managing your data with the highest level of protection and full transparency.

This Privacy Policy describes the types of data we collect when you register and use the 99win platform, the purposes for collecting that data, who may have access to it, and the security measures we use to protect it. It also explains your rights as a data subject and how to exercise those rights.

This policy applies to all information collected through the 99win website, mobile app, customer support services, and any other communication channels we operate. Please read this document carefully. If you have any questions, our team is available to assist you at any time.

2 Personal Data We Collect

99win collects your personal information through various touchpoints as you interact with our platform. Below are the categories of data we collect and their primary purposes:

Data You Provide Directly

This includes all information you personally provide when registering an account, submitting KYC documents, contacting the support team, or completing account-related forms on the platform.

Automatically Collected Data

Each time you access the 99win platform, our system automatically records technical information such as your IP address, device type, web browser used, and usage patterns. This data is essential for detecting suspicious activity and ensuring the security of your account.

3 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. 99win does not use your data for any purpose beyond the scope stated in this policy. Below are the primary uses of your personal data:

• Account Management: Creating, verifying, and maintaining your account so it operates securely and smoothly.
• Transaction Processing: Verifying and processing your deposits and fund withdrawals through secure payment channels.
• KYC Verification: Meeting legal requirements related to identity verification and anti-money laundering (AML) compliance.
• Platform Security: Detecting, investigating, and preventing fraud, hacking, and activities that violate the terms of use.
• Service Improvement: Analyzing usage patterns to enhance the gaming experience, interface, and platform features.
• Service Communications: Sending account-related notifications, security updates, and relevant promotional information (with your consent).
• Legal Compliance: Fulfilling legal obligations, licensing regulations, and reporting requirements to the relevant authorities.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offering appropriate support tools.

4 Data Sharing with Third Parties

99win does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we need to share your information with certain parties for legitimate operational purposes:

• Payment Processors: Authorised payment service providers that facilitate the secure processing of your deposits and fund withdrawals.
• KYC & AML Provider: Third-party identity verification services that help us meet our legal compliance obligations.
• Technology Service Provider: Cloud infrastructure and cybersecurity providers that help us operate the platform securely.
• Legal Authority: Government agencies or law enforcement authorities when we are required to do so by court order or applicable law.

All third parties we work with are bound by strict data protection agreements and are not permitted to use your information for any purpose other than what has been agreed upon.

5 Your Personal Data Security

We take the security of your data very seriously. 99win implements comprehensive layers of technical and procedural protection to safeguard your information from unauthorized access, disclosure, or modification:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with the highest industry-grade encryption.
• Stored Data Encryption: Sensitive data such as financial information and identity documents is stored in encrypted form within our secure database.
• Two-Factor Authentication (2FA): An additional security layer is available for your account to prevent unauthorized access.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any cyber threats.
• Internal Access Control: Only authorized 99win staff who require access to specific data are permitted to do so, based on the principle of least privilege.
• Regular Security Audits: We conduct regular penetration testing and security audits by independent third parties.

6 Cookies and Tracking Technologies

The 99win platform uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions correctly, and help us understand how you use our services.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session verification and security. Cannot be disabled.
• Preference Cookies: Saving your preferences such as preferred language and display layout for ease of use.
• Analytics Cookies: Helping us understand how users interact with the platform so we can make relevant improvements.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorized access.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the 99win platform.

7 Your Rights Regarding Personal Data

As a 99win member, you have certain rights regarding your personal data that we fully respect. Below are the key rights you hold:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: If your data is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to any legal obligations requiring us to retain it.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for specific purposes such as direct marketing.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact our privacy team via our support email. We will process your request within a reasonable timeframe, subject to the required identity verification.

8 Data Retention Period

99win retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by applicable law. Retention periods vary by data type:

• Active Account Data: Retained for as long as your account is active and for a set period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for the minimum period required by applicable financial and tax laws.
• KYC Documents: Retained in accordance with applicable anti-money laundering (AML) regulatory requirements.
• Security Logs: Retained for a limited period to assist investigations in the event of a security incident.
• Support Communication Data: Retained for a reasonable period for reference and service improvement purposes.

When data is no longer needed, we securely delete it using methods that ensure it cannot be recovered.

9 Child Protection

The 99win platform is exclusively for individuals who are of age 18 years and above. We do not intentionally collect or store any personal data from children under the age of 18.

If we discover that we have inadvertently collected data from a minor, we will take immediate action to delete that data and close the associated account. Parents or guardians who suspect their child has registered an account on our platform are encouraged to contact us right away.

10 Amendments to the Privacy Policy

99win reserves the right to update or amend this Privacy Policy from time to time in line with changes to our business practices, legal requirements, or the technologies we use. Any significant amendments will be communicated to you via an in-platform notification or by email to the address registered to your account.

The "Last Updated" date at the top of this page will always reflect the date of the most recent amendment. We encourage you to review this page periodically. Continued use of the 99win platform after any amendment is published constitutes your acceptance of the revised policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our privacy team:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Response Time: Within 30 business days
• Supported Languages: Bahasa Melayu & English

For more information on platform usage rules, please refer to Terms and Conditions us. For healthy and responsible gaming guidance, visit the Responsible Gaming us.